At the Altnaharra Hotel, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org or in writing to Altnaharra Hotel, Altnaharra, by Lairg, Sutherland IV27 4UF. Alternatively, you can telephone 01549 411222.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about booking rooms, dining or activities, or if you register to receive email offers.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you book a room, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
Why we collect your information
When you visit our website we collect standard internet log information that helps us to analyse details, such as number of visitors to the site and patterns in visitor behaviour, which enable us to improve the user experience. We collect this information in a way that does not identify anyone.
If you visit certain areas of this site you may be asked to provide us with personal data, such as names, addresses, telephone numbers and/or email addresses. We will make it clear when we collect personal information and will explain what we intend to do with it.
How is your information used?
We may use your information to:
– process room bookings;
– to carry out our obligations arising from any contracts entered into by you and us
– seek your views or comments on the services we provide;
– notify you of changes to our services;
– send you communications which you have requested and that may be of interest to you.
These may include information about promotions of our services;
Retention of Data
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
All data that we retain is protected in accordance with best industry practice, including password protection, data encryption and firewalls.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example send you mailings or when you purchase one of our products or services). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
When you are making a payment, your payment is processed by a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: email@example.com or telephone 01549 411222.
How you can access and update your information?
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: Altnaharra Hotel, Altnaharra, by Lairg, Sutherland IV27 4UF. Alternatively, you can telephone 01549 411222.
You have the right to ask for a copy of the information Marrum Distribution hold about you. If you require this information, please email us at: firstname.lastname@example.org, or write to us at: Altnaharra Hotel, Altnaharra, by Lairg, Sutherland IV27 4UF. Alternatively, you can telephone 01549 411222. We will respond within 30 days.
If you feel that the way we are handling or using your data is causing you damage or distress or if you have any other complaints please contact us at: email@example.com, or write to us at: Altnaharra Hotel, Altnaharra, by Lairg, Sutherland IV27 4UF, and we will endeavour to rectify the situation. Alternatively, you can call 01604 880066.
Finally, if you no longer wish to hear from us, then please contact us at: firstname.lastname@example.org, or write to us at: Altnaharra Hotel, Altnaharra, by Lairg, Sutherland IV27 4UF, and we will endeavour to rectify the situation. Alternatively, you can call 01604 880066.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with an SSL (Secure Sockets Layer) certificate. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Use of ‘cookies’
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Our website uses Google Analytics, which is a website recording service. This service records page visits, keywords, gender, device used and user journey flows. The information collected does not include bank details or any sensitive personal data. Data collected by these services is for the Altnaharra Hotel’s internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in July 2018.
Tel: 01549 411222
Registration Number [to be advised]
VAT number: 979 7911 40